
Welcome to Your CSA!
Thanks for joining us for another great season! We wanted to keep some key information all in one place, so it was handy for you.
2026 Schedule & Pickup Site Info
Newsletters

Our Commitments
By selling membership in advance of the growing season, a CSA establishes a partnership between a member and the farm. Farming is unpredictable, with extensive up-front costs, timelines, and financial risk. Your membership fees provide us with capital and confidence to purchase seed, allocate production space and equipment, and hire and pay staff - it's what powers all the work that happens before you ever receive your first vegetable! We appreciate your commitment and trust, and in turn, we take our commitments to you very seriously:
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We make every possible effort to grow and provide a variety of items of high quality, prioritizing the safety of you and your family as well as flavor.
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We do what it takes to provide an organized, reliable experience for members, including timely communication and rectification of issues.
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We value transparency and will always act in good faith. If something isn’t working for you, we want to talk about it.
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We select partner farms and host sites that share our values and commitments.
We draw on our experience as growers to build in contingencies to keep crop production as planned. Even with these efforts, the contents and quantity of share items may change due to weather, pests, or other factors beyond our reasonable control. We prioritize meeting the $ value per box we established at the beginning of the season, even if substitutions must occur.
In rare cases of extreme events (such as severe winter weather, natural disaster, or public health emergencies), shares or deliveries may need to be delayed or modified. We will be diligent in communicating with members in these circumstances.

Handling & Quality
Our produce is grown and handled with care, but it is not:
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Prepared in a certified allergen-free facility
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Provided in a commercial “ready-to-eat" washed state; members with food allergies or sensitivities should use their own discretion.
Our growers prioritize sustainable, earth-friendly growing practices, and our produce is delivered in as natural a state as possible. Minor blemishes, small imperfections, or tiny insects may appear from time to time; these are normal signs of fresh, minimally processed produce and do not compromise its quality or safety. However, if you encounter any significant quality issues, we want to know so we can address it promptly!
Shares are delivered to a variety of locations, including volunteer member residences. Some of these locations are not able to keep shares under refrigeration. Share contents left at pickup sites for extended periods may be affected by prolonged exposure to high or very low temperatures. Members can pick up their shares promptly to avoid any impacts to quality/shelf-life.
If you find your membership anything but enjoyable, please reach out so that your concerns can be addressed!!

Unclaimed Shares/Missed Pickups
We know life happens - and that it doesn’t revolve around your CSA!
For planned travel on a CSA day, we recommend asking a friend, family member, or neighbor to pick up your share. They only need the member name and pickup location details. If this is not an option for you, with advanced notice, we can often hold a share at the farm for pickup within a day or two.
For unexpected circumstances (family emergency, etc), please call or text the farm as soon as possible, and we will do our best to help: 614-664-3276
While we strive to be flexible, our primary responsibility is running a busy farm. If a share goes unclaimed, and no feasible solution can be reached, it will be forfeited for that week. In most cases, unclaimed shares are donated to our food pantry partner.

Communications
The best way to communicate with us is email: info@columbusfarmclub.com. We will do our best to respond within 24 hours. If you prefer to call, our phone is 614-664-FARM (3276). We also use this phone number when we confirm home delivery. Please add our email address and phone number to your trusted contacts to ensure you receive necessary messages.
When you purchase a share online, the primary email and phone used for that purchase will be used for our CSA Member email list. If you split a share, or have additional members of your household who would like to receive communications, we are happy to add them to this list as well - just send us a note with that information.
Our communications during a CSA week typically consist of the following:
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Sunday: An emailed CSA newsletter, previewing box items, farm updates, recipes, etc.
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Day before: Emailed delivery reminder
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Day of (Home Delivery only): A text that we have delivered your share to your door
Before or throughout your share, contact us with any news of the following: changes to your address or contact information, if you have an extenuating circumstance impacting your share pickup that we can help resolve, an error or issue with your share, or anything else you would like us to know!
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Community
We want Columbus Farm Club to be more than just a box of vegetables! As our community grows, we hope that members benefit not only from getting to know their farmers, but also each other. By sharing your photos, testimonials, referrals, recipes, and more, you contribute to the experience of meaningful eating for others. We welcome and greatly appreciate everything you share with us!
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Tag us on Instagram or Facebook
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Email us (we will ask your permission to use a photo or recipe in a newsletter)
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Google review
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Respond to the end-of-season member survey
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Gratitude
We’re grateful for your support and for being part of our CSA community. Your membership makes our work possible, and we couldn’t do it without you!